What is a linked form/ticket?

 

If a form has been configured with a parent/child relationship or an associate relationship, when you go to the ticket view screen, you will see the forms button within the header.

 

Screenshot 2023-02-15 at 11.06.33

 

On selecting this button, you will be shown the available linked forms. depending on your assigned permissions, you can create or link child or associate tickets from this view.

 

Screenshot 2023-02-15 at 11.07.56