Ticket Actions
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      3. Ticket Actions

      Ticket workflow actions

       

      Each ticket moves through a workflow. These are set up by your system administrator.

      To view a workflow, select 'view workflow' within the ticket action menu.

       

      Screenshot 2023-02-15 at 12.10.37

       

      The 'workflow actions' modal shows actions, current status and task counters.

       

      Screenshot 2023-02-15 at 12.11.57

       

      The full workflow can be accessed by selecting the workflow icon, as circled below.

       

      Screenshot 2023-02-15 at 12.12.32-1