1. On the ticket view screen select the ticket actions menu
2. Select 'form guidance' from the menu.
English
![String Format.png]](https://support.fu3e.com/hs-fs/hubfs/String%20Format.png?height=26&name=String%20Format.png){kind=small}
1. On the ticket view screen select the ticket actions menu
2. Select 'form guidance' from the menu.