How to download files that are linked to tickets

 

Steps to follow:

  1. When selecting tickets that have linked files on a project or all projects ticket list, a new "Download Files" option is available on the batch actions bar.

  2. This action will download all files linked to those tickets directly to your downloads folder.

  3. If multiple files are downloaded they'll be inside a ZIP folder.

  4. If the same file is linked to multiple tickets on the same project, duplicates are automatically ignored.

  5. If the same file name is found across multiple projects, the user can choose what they want to do: 
  • Remove duplicates, downloading only the latest file (all files from all projects into 1 zip folder) 
  • Include duplicates, downloading a zip folder for each project