Batch updating ticket status
From a ticket list view, select the tickets you wish to batch update.
If required, select a decision from the drop-down and then click 'Save & Update Status' to push the tickets to the next stage of the workflow.
From a ticket list view, select the tickets you wish to batch update.
If required, select a decision from the drop-down and then click 'Save & Update Status' to push the tickets to the next stage of the workflow.